We sincerely apologize for shipping damage. Please take clear photos of the damaged areas and get in touch with our support team. We will offer a proper solution to resolve your issue.

First, please install brand new alkaline batteries. If the problem remains, contact support and share photos or videos showing the fault, and we will guide you through troubleshooting.

We provide simplified illustrated guides and operation video tutorials on our support page. These step-by-step materials help you set up your safe easily and save your time.

Yes. Please reach out to our customer support and provide your safe serial number. We offer emergency key replacement service.

Wipe the fingerprint sensor clean. We suggest registering your fingerprints from multiple angles. If you get locked out after repeated wrong attempts, please wait for the cool-down period.

Constant beeping is a low battery reminder. Please replace with new alkaline batteries immediately.

Please retain all packaging materials and take photos of damage. Message our support team, and we will handle the case accordingly.

Delivery time depends on your location. Estimated shipping timeframe will be shown at checkout once you enter your address.

We support mainstream credit cards and secure online payment methods displayed on the checkout page.

Our safes adopt thick steel construction to improve anti-prying performance for daily valuables storage.

You can send us messages via the contact form on our website. Our support team will reply and provide professional troubleshooting guidance.

We primarily offer support via website messages. Please describe your problem and attach photos or videos, which allows us to solve your issue faster.